FAQ

Can my watch be repaired under warranty?

The warranty period for your product is 2 years. The warranty does not apply if one of the following criteria was ignored:

a) the date of purchase is under 2 years

b) Proper use (no shock or fall and the operating instructions were followed)

c) Water-resistance instructions were respected

d) the watch date was not adjusted during the night (also see in your manual)

e) We note that the accuracy of automatic watches does not match the accuracy of quartz watches. The maximum accuracy can only be achieved by regular use (enough movement). Hand-wound watches: The hand-wind was used properly following the manual instructions.

f) There is no warranty for batteries, bracelets and external signs of wear. There is no guarantee, since these components can only be damaged by using them in inproper ways (except batteries, that have to be changed by watchmakers).

Where can I find the manual for my watch?

You can usually find the model number of your watch at the bottom of your watchcase. Otherwise the number can often be found on the purchase bill. The manual for your model can be downloaded here

My watch has stopped/ doesn't work properly. Where can I send the article in order to repair/exchange it?

a) Automatic Watches: First check whether the clock is sufficiently worn and moved. This is the only way to achieve the maximum accuracy. Please also check if your watch has a hand-wind.(Short hand-wind instruction: Let the crown in the watchcase and rotate it about 20 times-clockwise. Your manual is available on the website www.cc-service-center.com left below the point instrution manuals. Please note that a deviation up to 4 minutes per day are absolutely normal. A precise regulation can only be done at your expense.

b) Battery-powered watches: Please note that there is no warranty for batteries. We recommend to first check the battery with a watchmaker in your area, since a battery change in our repair shop will certainly be more expensive due to shipping and handling cost and will take more time. Please keep the invoice from the watchmaker in order to prove your warranty.

How can I regulate the date function of my watch?

Many watches display the date up to 40. This is due to the design. The date is displayed by 2 discs thus at the end of the month the date has to be corrected. Some watch models have special buttons to change the month, week or year on the side surface of the wacthcase. In order to change these parameters please press them gently with a sharp object. Sometimes the button is located at the top of the watchcase for design reasons, partly covered by the wristlet. Caution, never set the date of a watch at night between 9 p. m. and 3 a. m. This can damage the mechanism.

The wristlet of my watch is damaged. Where can I send the article in order to repair/exchange it? Where can I buy a new bracelet for my watch?

Watches and bracelets are checked in detail before shipping. The repair or replacement of a bracelet can not be accomplished under warranty. If you want to buy a replacement strap, you can take a look at our partner site: http://. www.trias-uhren.de/index.php/uhrenbaender.html. Maybe you can order a matching bracelet without sending in your watch. If you want the metallic strap of your watch to be repaired, we recommend you to first visit a local watchmaker who can certainly repair most of the metallic wristlets.This will be advantageous for you because the total costs will be lower.

The glass of my watch is broken. Where can I send the article in order to repair/exchange it?

The warranty does not apply for glass damages. We cannot deliver separate glasses. The glass can be replaced by any watchmaker. He can insert a glass in the appropriate size. We recommend you to first visit a local watchmaker who can certainly make a replacement of your broken glass.This will be advantageous for you because the total costs will be lower due to the shipment costs that you would not have to incur.

My product has some traces of usage that I would like to remove.

The repair of external signs of wear such as scratches or others are not covered by the warranty. You can send in the article but for this repair you would have to incur the costs. We recommend you to first visit a local watchmaker who can certainly polish the watchcase or bracelet inexpensively. This will be advantageous for you because the total costs will be lower due to the shipment costs that you would not have to incur.

Where can I order spare parts for my product?

We can not deliver spare parts or individual components. You can also send the watch and have it repaired in our workshop. If a component is lost, the repair will be paid. We recommend you to first visit a local watchmaker who can certainly repair the article inexpensively. This will be advantageous for you because the total costs will be lower due to the shipment costs that you would not have to incur.

My watch had a water entry. Where can I send the article in order to repair/exchange it? The glass of my watch steams up. What can I do?

On this page you can read the information regarding the water resistance of watches. Please make sure you've used the watch according to the international water resistance instructions (seals have to be replaced every 6 months by a professional watchmaker). If you send us your watch please enclose the bill of the watchmaker who made the control and exchange. After recieving your product, the seals and the watch water-resistance will be checked. If the watch is water resistant but a water entry is detected, this is a sign that the watch was not used according to the international ATM water resistance specifications. A non-permitted activity has been accomplished.

How can I change the size of my metallic watch wristlet?

Armbandkürzungen sollten generell nur durch qualifiziertes Personal und nur mit Hilfe von professionellem Uhrmacherwerkzeug durchgeführt werden, um die Glieder nicht zu beschädigen. Dennoch bieten wir Ihnen hier eine Do-it-yourself Beschreibung: Mit einem schmalen Uhrmacherschraubenzieher wird an dem Element, welches man im Bandglied sieht, angesetzt und in Pfeilrichtung ausgeschlagen oder gedrückt. Falls das Armband nicht mit Pfeilen besetzt ist, empfehlen wir Ihnen die Kürzung bei einem professionellen Uhrmacher in Ihrer Nähe durchführen zu lassen. Wir empfehlen Ihnen zuerst bei einem Uhrmacher in Ihrer Nähe nach einer Reparatur zu fragen, da dies in der Regel bedingt durch den Versand und die Bearbeitungsgebühr kostengünstiger für Sie ist.

The warranty period has expired. I would like to repair my watch, I would bear the expenses. Whom may I contact? I don't have the invoice of my watch. Can I repair the watch under warranty?

Please follow the contact form and fill in the fields, in order to receive the information for a return and repair with costs.

An inner-element of my watch is loose. Where can I send the article in order to repair/exchange it?

Wir weisen darauf hin, dass Defekte, die auf Stöße oder andere äußere Einwirkungen zurückzuführen sind, nicht unter die Gewährleistung fallen. Eine Reparatur kann in diesem Fall nur kostenpflichtig vorgenommen werden. Klicken Sie in diesme Fall bitte auf weiter.

Hands of my stopwatch don't return to the initial position.

The stopwatch hand can have shifted for different reasons. Only for 3% of the cases are the hands damaged. You can usually find the information on how to adjust the hands in the manual and set the hands to zero. In most cases, the crown has to be pulled out to the first or second position. Then you have to push the respective button repeatedly until the respective pointer is back on the correct position. Then repeat the procedure for the other pointers. If this is not possible, we recommend you to visit a local watchmaker who can certainly repair the article inexpensively. This will be advantageous for you because the total costs will be lower due to the shipment costs that you would not have to incur.

My writing instrument doesn't write. Which cartridge fits for my model?

We recommend you to buy cartridges from Parker. You can find them in stationery shops.

What is an automatic watch or an automatic movement?

In the case of an automatic watch or a watch with an automatic movement, the spring, which keeps the movement running, is automatically wound by the moves that arise when wearing a watch. The movement of the arm is transferred to the winding mechanism by a rotor. A friction clutch avoids an over-tightening of the spring.

What does power reserve mean?

The power reserve indicates how long the completely wound spring of an automatic watch keeps the movement running without the watch having to be moved or wound. Because this refers to a completely wound watch, the actual duration might be shorter. This depends on the degree to which the movement was wound, meaning on the stress state of the spring.

How do I maintain the leather strap of my watch?

Only use special leather cleaning products for maintaining your leather strap. Avoid any contact with leather harming substances. Please do not put the leather strap completely into the water when cleaning it and keep it away from salt water.

How can I replace the strap by the other delivered straps?

Where the strap is attached to the case you can find two small pins on both sides. Pull them back at the same time and remove the strap carefully. Then take the other strap, pull both pins back at the same time, position the strap at the case and release the pins. Make sure that the pins of the strap engage properly. Test this by drawing the strap very carefully. If the strap is not engaged please repeat the described procedure.